How many times have you walked away from a support experience and thought “Damn, that rep really had some serious customer service skills.”?

Probably not too many.

We all know that customer service is hard work, especially if you want to make it truly good, but many of us probably forget that like any other job, great support stems from simply developing a certain set of core competencies.

Behind the scenes of every customer service interaction, there are a handful of main customer service skills that make the difference between an average support rep, and one who makes customers feel like they’ve experienced truly exceptional customer service.

Today, we’re going to talk about five essential customer service skills that will cultivate loyalty and happiness, along with tips and examples for how to develop them across your whole team (Click HERE to read the full article).