Sales Rep Survey

The aim of the following survey is to find out how the Support and Customer Success areas could contribute to your daily tasks.:

First Name:

Last Name:

Email:

Phone:

1. How often should support reach out to customers without inquiry from the customer? Monthly, quarterly, annually?:

2. What method should support use to communicate with customers in regards to engagement calls (no offers of upgrades or selling any services)? Zoom, email, phone calls, all the above?:

3. Should the sales reps be left out of this process with this focus being strictly support and engagement?:

4. Please describe what customer support engagement should, from your perspective, comprise.:

5. Please mention any other areas in which Support could contribute to Sales Reps tasks.:

Other comments you would like to add:

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Sales Rep Survey